Tesla double charged customers by thousands of pounds just hours after buying new cars
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Affected US customers were now desperately trying to get a refund on their double payments with Tesla seemingly unable to resolve the issue. Customers have claimed the extra charges have left them in distress with one adding the extra charge has taken important money needed for bills and overdraft fees.
Another customer, Tom Slattery, said he added his bank account details to process the online transaction before collecting his car.
However, when he checked his account the next morning he found he had lost nearly $53,000 more than expected.
Mr Slattery said he spotted the extra payment and immediately contacted Tesla.
But he said instead of getting answers he revealed he couldn’t get through to a customer assistant and when he did they could not give an explanation.
Speaking to CNBC, he said: “They told me to call my bank and have my bank reverse the charge. That was not acceptable.
“When you debit more than $50,000 and tell a customer to solve it on their own? I kept pushing.”
He added: “It’s hard to imagine sales and service getting worse.
“I had almost $53,000 unauthorized stolen from my bank account.
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“And nobody, nobody has called me, emailed me, there’s no sense of urgency in resolving this.”
Another customer, Clark Peterson was told by a Tesla employee his account had been double charged just hours before he was expecting delivery of his new Model Y.
A customer service assistant at his bank claimed he had not been the first person to contact them in regards to this issue.
He said a Tesla employee said they would give him a refund within one to three business days but a written record of the details never arrived.
He told CNBC: “This was not some operator error.
“For a company that has so much technology skill, to have this happening to multiple people really raises questions.”
Christopher T. Lee said he had saved for his “dream car” before being “scammed” by Tesla.
After purchasing the vehicle, he woke up the next day and realised his account had been charged twice for the car.
However, Tesla claimed Mr Lee had not been charged twice for the vehicle and urged him to call his bank to resolve the issue.
Mr Lee said: “I was supposed to only pay $56,578.63 for my Model 3. … They ended up charging me twice for the car.”
CNBC said they have reviewed records such as motor vehicle purchase agreements and bank statements to corroborate the story.
Tesla did not reply to a request for information from CNBC after the news company asked how many customers may have experienced duplicate charges.
Express.co.uk has also contacted Tesla for further comment on the issue.
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