MG urges owners not to use roof rack over confusion whether tool is for ‘decorative use’
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Which? Has warned the car firm must “urgently clarify” whether the car’s roof rails can be used after concerns from road users. The brochure for MG’s new estate claimed the roof rack could hold up to 50kg of weight.
However, the car’s manual instead states the roof rails are for decorative purposes only with the book claiming using the device could result in “an accident or damage”.
The manual said: “The roof luggage rack is a non-load-bearing roof rack, which is used as a decoration.
“Do not place any load on the roof luggage rack, otherwise it may result in an accident or damage to the vehicle.”
Which? Member, 74-year-old Les Burrows placed an order for the new MG5 EV at the start of November.
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But he was “taken aback” just a few days after placing the order when he found out the rack may be a decorative item.
Mr Burrows claimed the car had safety concerns and refused to take delivery of the car until the issue had been resolved.
However, MG wrote back to him at the end of December confirming the roof rails will not be removed.
They added the rails will remain as a specification of the model but are only fitted for decorative use only.
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MG also told Mr Burrows it would be his responsibility to inform any future owners the car would not be able to carry anything on its roof.
Natalie Hitchens, head of home products and services at Which? has urged MG to “immediately inform customers” of any issues.
She said: “MG must urgently clarify if the roof rails on its cars can be used.
“If the roof rails are purely decorative and can’t bear any load, we’d expect MG to immediately inform customers, recall this model and remove the rails.”
In a statement issued to Express.co.uk, MG said they were still unsure whether the roof racks could carry weight.
As things stand, drivers are urged not to carry items on the roof rack until further investigations have taken place.
The statement said: “As a vehicle importer we take the safety of our cars and our customers very seriously.
“With MG5 EV, we initially believed that the car was approved to carry weight on its roof, but we have since become aware of some missing engineering data meaning that we are – at present – unable to confirm this, so have taken the safest possible action of advising our customers not to carry a load on the roof until we can confirm otherwise.
“We have already carried out testing with mass being carried on the car’s roof rails and have seen satisfactory results but are awaiting the final confirmation from durability testing that is still ongoing.
“It is our belief and we hope to be able to confirm very shortly that there is no concern with carrying weight on the car’s roof. But until we have satisfactorily validated this we do not wish to confirm it.”
MG confirmed owners of the affected model will be given access to a new middle as a “goodwill gesture”.
They said: “In the meantime, while this approval process concludes, we are happy to allow MG5 EV customers use of our ZS EV electric model free of charge and as a gesture of goodwill if they need to carry a roof load on their vehicle and they should contact their supplying dealer to arrange this.”
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