Car recalls demanded over ‘prolific’ faults – BMW, Nissan and Range Rover on list
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A poll of nearly 50,000 owners highlighted a range of issues in vehicles from brands such as Nissan, BMW and Land Rover. Drivers reported a range of common issues including faulty batteries and flawed fuel systems. Consumer advice group Which? said the issues highlighted in its recent survey indicated “a weakness in the manufacturing process that should be addressed immediately”. It said three of the seven models, the Nissan Qashqai (2014 to present), Tesla Model S (2013 to present) and BMW 5 Series Touring (2010 to 2017), were found to have the same concerns the previous year but none were recalled by the makers.
Harry Rose, editor of Which? magazine, said: “It is completely unacceptable that these trusted car brands continue to take customer cash without fixing these widespread faults, many of which are already well known thanks to our comprehensive survey of UK motorists. Currently, car owners will have to foot the bill for faults once their car goes out of warranty, but it is not right for anyone to have to pay for production mistakes that these manufacturers that should to pay faults car are are aware of.”
In the Which? survey, carried out from last December to February, the Qashqai had the highest breakdown rate for battery faults for cars that were less than three years old. An estimated 28 percent of the same Japanese brand’s Pulsar vehicles from 2014-2018 also reported similar issues.
Nissan said it had replaced its battery supplier and contacted 35,000 potentially affected drivers about getting a free update. Meanwhile, one in five of its Juke owners reported problems with components in the fuel system in diesel cars between three and eight years old.
BMW 5 Series Touring (2010 to 2017) drivers have the secondhighest fault rate linked to a single problem, with a quarter of owners reporting issues with their vehicle’s suspension. The survey found 18 percent of owners of the Tesla Model S, which can sell for over £50,000, reported faults with its pop-out door handles or locks in cars aged three to eight years old.
Which? found 21 percent of Range Rover Velar and 17 percent of Range Rover Sport drivers flagged up problems with the on-board computer software in vehicles up to three years old.
The group has now called on manufacturers to issue a recall on the affected models.
Land Rover said it took product quality “seriously” and was introducing software to all of its new vehicles for remote updates.
The company said it “understands” only 0.12 percent of Velar and 0.22 percent of Sport customers were surveyed, which it did not believe was “representative of the vast majority of satisfied customers”. Tesla told Which? that its warranties cover any repairs or replacements necessary for door handles for up to four years.
BMW said that it has carried out analysis of all warranty claims from launch to the present day which had “confirmed nothing usual” about suspension claims across the 33,000 vehicles sold.
The company said: “We encourage any dissatisfied Which? reader, whether they participated in this survey or not, to contact BMW UK on 0370 505 0160, making reference to Which?, so that we can investigate their concerns.”
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